Frequently Asked Questions
Everything you need to know about enhancing your living space with SKIL.
What is the typical shipping timeframe for furniture items?
Most in-stock furniture and home decor items are processed within 2-3 business days. Depending on your location, standard delivery typically takes between 5 to 10 business days.
Do you offer white-glove delivery and assembly services?
Yes, for larger furniture pieces, we offer a white-glove service at checkout which includes room-of-choice delivery, full assembly, and removal of all packaging materials.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original condition and packaging. Please note that custom-made or final sale items are not eligible for return.
Are your wood products sustainably sourced?
At SKIL, we prioritize sustainability. The majority of our wooden furniture is crafted from FSC-certified timber, ensuring responsible forest management and ethical production.
How can I track the status of my home decor order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your order status directly through your SKIL account dashboard under 'Order History'.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm or Klarna for larger home investments.